FAQs
We’ve compiled answers to some of the most common questions our customers ask about our supplements, shipping, and services.
If you don’t find your answer here, feel free to contact us anytime — we’re always happy to help.
Where is Roundhouse Provision based?
We are proudly based in the USA and ship all supplement orders from within the country.
Do you ship internationally?
Currently, we only ship within the United States.
We’re working on expanding to international markets in the future.
How long does shipping take?
All orders are typically processed within 1–3 business days.
Once shipped, delivery usually takes 3–7 business days, depending on your location and carrier service.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.
Occasionally, we also offer free shipping promotions on select supplement products.
How can I track my order?
Once your order ships, you’ll receive an email confirmation with a tracking number.
You can use this to track your order in real-time until it reaches your doorstep.
What is your return policy?
We accept returns within 30 days of delivery for unopened and unused supplement products in their original packaging.
📌 Please refer to our Return & Refund Policy page for complete details.
How do I start a return?
Simply email us at help.roundhousee@gmail.com with your order number and reason for return.
Our support team will respond quickly and guide you through the process step by step.
Can I cancel my order?
Yes — if your order has not yet shipped, you can request a cancellation by contacting our support team.
Once the order ships, cancellations aren’t possible — but you can still return it after delivery following our return policy.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.
Your payment data is processed securely through encrypted gateways.
How can I contact you?
For any inquiries, support, or questions about your supplements or order status:
📧 Email: help.roundhousee@gmail.com
📍 Address: 275 Carteret Street, Staten Island, New York 10307